L
Lofty
Hi All,
Not sure if this is the right forum for this post as it's for a phone.
The issue is as follows. Cust asked us to move his master socket to the incoming BT line as someone previous had put it in the middle of the chain of 4 sockets. All was well and we have a dial tone on ALL sockets and we can receive calls on 3 out of the 4 as one socket will not ring. The cust had complained about their broadband dropping in and out on this socket and they do have a burglar alarm also hardwired to the phone system i.e. no extension socket.
All sockets are wired to 2 & 5 as 3 was the old ring line for the oldfashioned bell phones and having this connected slows up the broadband ( BT do not connect terminal 3 now either)
All sockets were tested using the same handpiece and the offending faceplate has been swapped out twice, the master once, and we also tried another pair of wires in case of a wiring problem. Thsi is a very old house and it is not clear as to the length of runs etc. I'm thinking maybe a voltage drop on the ring line on this socket ? so might try to 'double' up the pairs. Anyone had this problem before
Cheers,
Lofty
Not sure if this is the right forum for this post as it's for a phone.
The issue is as follows. Cust asked us to move his master socket to the incoming BT line as someone previous had put it in the middle of the chain of 4 sockets. All was well and we have a dial tone on ALL sockets and we can receive calls on 3 out of the 4 as one socket will not ring. The cust had complained about their broadband dropping in and out on this socket and they do have a burglar alarm also hardwired to the phone system i.e. no extension socket.
All sockets are wired to 2 & 5 as 3 was the old ring line for the oldfashioned bell phones and having this connected slows up the broadband ( BT do not connect terminal 3 now either)
All sockets were tested using the same handpiece and the offending faceplate has been swapped out twice, the master once, and we also tried another pair of wires in case of a wiring problem. Thsi is a very old house and it is not clear as to the length of runs etc. I'm thinking maybe a voltage drop on the ring line on this socket ? so might try to 'double' up the pairs. Anyone had this problem before
Cheers,
Lofty