Scratched a customers floor while working

[Darkwood]

Email her (Email saved as evidence) - express that you were unaware of the scratch and don't admit responsibility but as a good will gesture you will have the floor repaired as good as it originally was by a professional.

I suspect how ever good the repair she will still be back wanting cash in her pocket. She is a chancer call her bluff as suggested above.

This is exactly why i suggested he worded it as above and dropping key terms like 'my legal team' and 'good will gesture' these are strong confident key terms and will make any scammer question whether its worth playing hard ball...

 

[gutterball]

i agree with everyone else, she's trying it on. the first thing you should have done was go and have a look yourself. how could you scratch the floor by changing face plates?

 

[Darkwood]

BTW Andystraughan..... as I was replying to your thread my computer crashed losing some invoices I needed to print out... I had to spend hours re-doing them so Ill be sending you bill for my time spent as I would not be in this situe had I not been trying to help you! :ihih:

 

[Andystraughan]

Thanks for the advice. The kitchen fitter is on my side I've done loads of work for him. As far as I'm aware where the scratch is located is exactly where I moved some drawers so yeah I have scratched it but haven't openly admit it. It's only a surface scratch and yes I have photos. She just wants £500 knocked off.

Andy

 

[Andystraughan]

Oh and the floor sander guy had to actually ask where the scratch was when he went to see it.

no problem dark wood sent it over!!!

 

[MDJ]

What you need to do is ask the customer why she thinks you are responsible for the apparently made scratch, ask her to confirm to you the reasoning behind her way of thinking regarding this. When she has explained the reasons why she holds you responsible you can then start to defend your corner. Ultimately if you believe you have not done this I would suggest you stand firm and insist on payment, something will have to give, it is a case of whether she will give in and pay up or whether you back dow n and let her win. If it were me and I knew I didn't cause the scratch I would never give an inch and admit to it because it would be a mistake to do so and admit guilt when your not responsible, I would also sort out the kitchen fitter if he attempts to blame you as well, only you know if your to blame or not.

 

[Corpy76]

If your going in to peoples homes day in day out your going to come across the odd awkward customer about one a year! you can't please everyone! You seem to have acted reasonably she just trying it on. Have you submitted her building control cert yet? If not don't until you have been fully paid up or have come to a satisfactory settlement! And let her know your withholding it, by not obtaining it she is acting illegally and it is up to her to ensure she receives it. I don't know how you stand legally not issuing it but it could be a bargaining chip!

 

[Geordie Spark]

BTW Andystraughan..... as I was replying to your thread my computer crashed losing some invoices I needed to print out... I had to spend hours re-doing them so Ill be sending you bill for my time spent as I would not be in this situe had I not been trying to help you! :ihih:

It's your fault for trying to be too clever.

What's wrong with a typewriter or a pen?

They never "crash" and never "lose" anything.

This is similar to what I used:

And this:

 

[tidyboiler]

When a washing machine repair man came to repair my washer, he left black oily boot marks all over my hall carpet. Had it been in my previous house which had new carpet, I would have screwed him for a steam clean but as the carpet has seen better days I didn't bother. I don't seem to do very well with tradesman, a plumber who did some work for me in Wales groped me and said he would forget the bill if I did what he wanted. He soon realised he had tried it on with the wrong one as I shut his hand in the door. :behead:

 

[Darkwood]

When a washing machine repair man came to repair my washer, he left black oily boot marks all over my hall carpet. Had it been in my previous house which had new carpet, I would have screwed him for a steam clean but as the carpet has seen better days I didn't bother. I don't seem to do very well with tradesman, a plumber who did some work for me in Wales groped me and said he would forget the bill if I did what he wanted. He soon realised he had tried it on with the wrong one as I shut his hand in the door. :behead:

Only his hand?.... A Yorkshire Lass would have slammed his jewels in the door..still need his hands to do the job he turned up to do.