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Discuss Callout charges & work carried out couple of days later in the Electrical Forum area at ElectriciansForums.net

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Hey
I let out my flat to help with the mortgage costs and I live with my parents.
Flat let via fully managed letting agents.
My question,

Electrician went out to reports of fault with economy 7 heater that is 2.5 yrs old
and additional earth bonding required due to new regulations as existing meter stopped working new one installed
and the man from th meter co told the tenant re new regulations. Though the flat got an electrical certificate a year ago
and another not required for 4 years I thought get it done.

Anyway. Elec went out on the understanding its 60 quid call out and will inc a so-called straight forward repair.

He diagnosed a switch fault on the Economy 7 and earth wire needed a few foot run. We agreed a fixed price of 180 quid.
He went out again a couple of days later and then switch costs between 10 and 20 quid depends where you but it from. The wire and clams possibly 10 quid at most.

I was charged 180 pound plus 60 = 240. As we have nothing in writing I've paid.

The flat is in Dartford/Kent.

Do you think he is being unfair or is 240 a reasonable charge or should it been 180 as a second visit is usually needed for parts like that and we told him re Economy 7 heater and the brand and the model number before he went.

Thanks
 

littlespark

-
Esteemed
Arms
180 for the initial call out, agreed.
Call outs tend to be at a higher rate as they could be outside normal hours, or he’s come off another planned job to repair yours.

the return visit sounds reasonable at 60, to cover his time, materials etc.
 

telectrix

-
Mentor
Esteemed
Arms
180 for the initial call out, agreed.
Call outs tend to be at a higher rate as they could be outside normal hours, or he’s come off another planned job to repair yours.

the return visit sounds reasonable at 60, to cover his time, materials etc.
think it was other way round, £60 for original call-out then £180 for parts and labour to fix. say he'charges £50/hour, that wouls suggest it took him 3 hours to fit a switch and a few feet of pretty wire. I'd have thoutht no more than 1 hour, and i thought I was slow.
 
Thanks all. I will seek a minor works certificate.
Re the new law, please see below. It's only applicable when you go to renew your rental electrical certificate
but as the tenant was moaning and I want to to sleep well at night just in case but was within the law not to have it done as yet. It was not an emergency call and I thought it was agreed that the total cost was 180 as some here have stated I too though at the very max three hours work picking up switch and they must have the lenth of wire and clamp.
Thanks
 
Re new regs cant find anything other than all landlords, letting agents need a cert from 2021.
It was to do with the earth bonding - but was passed as good in Oct 2017.

Question. If you needed to do two visits both on non urgent, first having been told re earth bonding and heating rad problem, most likely you won't have the parts for the rad especially a switch. They are on the net from 7 quid to about 17 quid. You then go back two days later and replace the switch and new length of straightforward earth bonding - would you charge 240 for the above?

Thanks
 

telectrix

-
Mentor
Esteemed
Arms
bit less pricey up here, but if it were me, I'd charge £50 for initial call-out, then on revisit, £35/hour +materials used. total cost about £150 tops.
 
Blimey I have got to increase my prices. I got called by someone on a sunday who was having a new kitchen installed and plasterer was there plastering walls and ceiling and her electrician had missed the extractor hood isolator and wiring. Now bearing in mind it was a 45 min drive there and same back, the wall needed chasing one cooker switch moved to fit extractor isolator and still keep clear gap around hob. I told her it would be £150 all in. As I’m not doing the kitchen and it wasn’t my mistake and it was a Sunday and her electrician couldn’t be bothered to go back till the following week, she said oh I’m only prepared to pay you £60. I kindly said that’s fine I’ll save my diesel and my 2 1/2hrs for somebody who really needs it.
 

ipf

-
Mentor
Esteemed
Arms
Sounds like you agreed a price of £180 for the work done, so that's that.
However, it seems he's added that initial call out £60 to it, where you thought it was an all in price. I don't blame you for thinking that.
By the way, is he VAT registered and, if so, did he include it.
 

Dartlec

Esteemed
Arms
Dartford is in my patch and to be honest I'd not have the front to charge that, but then I may well be underselling myself.

The "earthing requirement" sounds slightly fishy to be honest. Meter installers are generally in my experience not electricians and don't even work to the regs that we do (though he could have been moonlighting).

So either the last EICR was incorrect (possible), or someone has misunderstood earth bonding requirements.

It's not entirely clear which switch you are talking about, so hard to pass judgement on the amount of work involved - some supposedly simple jobs can take a good while - and if it was out of hours then some companies will charge a lot more - but I'd not expect the landlords I work for to be prepared to pay anything like that for what you've described.

I've built up a reputation with them so that they now trust that I won't overcharge them, though I make sure to give them ballpark figures for anything in advance. I don't think most of them would continue to use me if I started charging the price you paid to be honest.
 

Dartlec

Esteemed
Arms
Re new regs cant find anything other than all landlords, letting agents need a cert from 2021.
It was to do with the earth bonding - but was passed as good in Oct 2017.

Question. If you needed to do two visits both on non urgent, first having been told re earth bonding and heating rad problem, most likely you won't have the parts for the rad especially a switch. They are on the net from 7 quid to about 17 quid. You then go back two days later and replace the switch and new length of straightforward earth bonding - would you charge 240 for the above?

Thanks
Earth bonding requirements haven't changed since 2017 - other than to possibly relax them slighty if the water incoming or gas is plastic. It's possible that it was missed on the previous EICR - and once you were made aware of it then it would be your responsibility to upgrade it maintain a safe installation. That's always been a legal requirement for landlords.

But in that case you might want to reconsider who does your EICR next time....
 

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