Hotpoint wmfug742 won't start cycles

[Samwel]

Hello!

I was wondering if some clever person could help me work out what's wrong with my washing machine?

When I try to start a cycle, the machine makes several clunk and beeping sounds and flashes the red lock symbol. I've had a repairman from hotpoint come round, he changed the motor and I even heard the drum spinning. However as soon as he left and I reattached the water I get the same problem.
I've created a short video that shows what it does

Please could someone help? I've been without a washing machine for a month now.

Thankyou!
Sam

 

[James]

I would be calling hotpoint straight back and getting them to finish the job.

 

[Samwel]

It took them over a month to come out and likely another month to come back again. Was hoping there'd be an easy fix given that he had it working before leaving.

 

[James]

be forceful but polite with your phone call.
you are not happy with the service they provided and in your opinion, they have not diagnosed and repaired the machine as it is still not working.

If you have paid by credit card, you can ask them to put the payment on hold because there is a dispute. that often helps the company to improve there response time.

 

[Samwel]

Thanks James, I did pay by credit card so will give that a go! It's such a pain dealing with them but here goes nothing ?