Trying my best not to drop another spark in it

[Grant1987]

Ex demo appliances...sounds to me like the client was after a cheap job in the first place......and she got it

Best thing to do is give you’re honest professional judgment on the installation before touching it once you commit to the job the responsibility lies with you I’ve come across loads of jobs like this and told customer what is wrong and how to be rectified and finally the cost to do so it’s awful I know for the customer to have to pay out again but I’d rather go home and sleep without a guilty conscious knowing I done the right thing

 

[Midwest]

Re the kitchen install, from the description given, I wouldn't be giving the original sparky consent to cross my house threshold again, let alone be given the opportunity to do the job properly as he should of done in the first place.

I would be advising the customer to have an EICR done on the electrical work. Then, dependant on the contract with the Bird people, seeking redress from them. If the client employed the tradespersons directly, then dependant on the report, consider taking the matter to a small claims court. After all, now the kitchen has been installed, its going to take more time & money to rectify.

Re the appliances, the Consumer Rights Act entitles a customer to a repair,replacement or a refund. Looks like the client has chosen repair.

 

[Taylortwocities]

I will email the customer a quote and let them decide

I seriously suggest that you don’t do that. I know that once you’ve started on looking at something you feel that you have some sort of responsibility to see it through. But, you didn’t cause any of this.
This is going to turn in to a bun fight. It will be a PITA, take ages and cause you sleepless nights.
I hope you have other work that you could do. Walk away.

 

[Lucien Nunes]

I know the appliances are ex-demo but four N-E faults in 7 (presumably different) items? Out of interest, what are they? What were the readings? Is it perhaps a case of sheathed heating elements that have stood around unused and got moisture in, needing a good bake out to bring them up? Maybe that's what the appliance man meant, the items were not faulty in manufacture but for a quick fix he could change the elements?

 

[Toneyz]

This sounds like a kitchen in a large house? It was foolish to install all those appliances onto one ring and certainly not on one rcd as with by their design have leakage to earth.