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in terms of working alone in some domestic settings, it is something i have thought about. this day and age it is far too easy for somebody top make an allegation of a sinister kind and you are guilty until proven innocent.
If going to somebody's house in back of my mind i do think is the person a bit of a nutter, do i feel okay being there. this day and age its a sad fact, but you have to protect yourself.
You can't always avoid some situations but the guy may have a valid concern here. otherwise i do think hes got confidence issues. best thing to do is sit him down and be straight with your concerns. if he doesn't improve then i would send him packing.
This is one of the biggest concerns my parents had, more so because I'm a woman. If I think there is a risk, I keep some sharp and/or heavy implements to hand and always keep my keys and my phone handy. But thus far, most of my customers have been vulnerable themselves (elderly or single women for example - many of whom have expressed how pleased they are to have the choice of using a female tradesman for the same reasons I worry about this stuff). I have made the conscious decision to put my knife and a screwdriver in my pocket on one or two quote visits because I was unsure of what I might be walking into.
If he's really concerned about that side of it, the OP could get him a lone worker solution. I looked into them and only the cost stopped me going for it because my funds are limited. The one I found had a panic button, GPS tracking, two way radio coms so if you were unsure you could enable a listen in mode and also an accelerometer to detect falls. Very cool solution and it was only slightly bigger than a standard ID badge holder.
Also, maybe he should learn how to use his MFT as a weapon... IR at 500v across someone's chest isn't going to do them any favours. Whilst I don't like the possibility that it may result in their death, if it came down to a them or me situation, I think I would take my chances and stick it to them.
Sad that we have to think like this really, but in this day and age, you just never know.