B
Berneray
Had our first post new MCS Guideline audits from both bodies in Sept.
Both went very well. MCS guy was a bit dry and factual. RECC lady was really interesting and very supportive and informative.
No major changes to how we operate. Couple of changes to our website. And a few small changes to the report we send out after survey/visit.
We have dedicated SolarEdge and Immersun pages and the RECC lady asked us to remove two statements "SolarEdge The Best Inverter Solution in the World" and "Immersun can save you UP to 75% on your Hot Water Costs"
Both these statements we took direct from SE and Immersun brochures.....but I suppose they are not RECC accredited.
We got into a really interesting conversation about the workings of the hard sell companies and she said they know all about them and how they work........but unless consumers are lodging complaints about them...then there is not a lot they can do. She also said the complaints must be specific....and not general.
Despite being a bit nervous about the audits post new MCS Guidelines I must say I found both auditors helpful and supportive.
For our part we came out of both audits more confident and more informed.....
It would be interesting to read what you guys have found.....
Both went very well. MCS guy was a bit dry and factual. RECC lady was really interesting and very supportive and informative.
No major changes to how we operate. Couple of changes to our website. And a few small changes to the report we send out after survey/visit.
We have dedicated SolarEdge and Immersun pages and the RECC lady asked us to remove two statements "SolarEdge The Best Inverter Solution in the World" and "Immersun can save you UP to 75% on your Hot Water Costs"
Both these statements we took direct from SE and Immersun brochures.....but I suppose they are not RECC accredited.
We got into a really interesting conversation about the workings of the hard sell companies and she said they know all about them and how they work........but unless consumers are lodging complaints about them...then there is not a lot they can do. She also said the complaints must be specific....and not general.
Despite being a bit nervous about the audits post new MCS Guidelines I must say I found both auditors helpful and supportive.
For our part we came out of both audits more confident and more informed.....
It would be interesting to read what you guys have found.....